Refund policy
We hope every purchase meets your expectations. If you are not completely satisfied, you may request a return in accordance with the policy below.
Return Period
Return requests must be submitted within 30 days after the order has been delivered.
Conditions for Return
Returned products must:
- Be unused and maintained in their original condition.
- Include original packaging, labels, and accessories.
- Show no signs of improper use or customer-caused damage.
- Be suitable for inspection upon arrival.
Products that fail to meet these requirements may not qualify for a refund.
Non-Returnable Items
Returns are generally not accepted for:
- Customized or personalized products.
- Downloadable or digital products.
- Gift cards.
- Clearance, promotional, or final sale merchandise.
- Products that have been altered, assembled, or heavily used.
Refund Approval
All returned items will be inspected after receipt.
If approved, refunds will be issued to the original payment method. The timing of the refund depends on your payment provider.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, please keep the product and original packaging until the review process has been completed.
Return Shipping Costs
Return shipping expenses are the responsibility of the customer unless the return is due to our shipping error or a confirmed product defect.